Customer Care
Return Policy
EnsieShop accepts returns for defective products within 14 days of delivery. Please review the details below before starting a return or exchange request.
14-Day Return Window
You may request a return for a defective, damaged, or incorrect product within 14 days after your order is delivered. Return requests made after the 14-day window may not be accepted.
Return Eligibility
Returns are accepted for defective products only. We do not accept returns for change of mind, buyer's remorse, opened products without a defect, or items damaged after delivery. Please keep the item and original packaging when possible so we can review the issue.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order details and photos of the issue so we can review it and help resolve the problem.
Exchanges
Exchanges are accepted for eligible defective, damaged, or incorrect products when a replacement is available. If a replacement is not available, we may issue an approved refund instead.
Refunds
Approved refunds are issued to the original payment method after the issue has been reviewed and, when required, the returned item has been received and inspected. Your bank or card provider may take additional time to post the refund.
Return Shipping
For approved defective, damaged, or incorrect product returns, we will provide return instructions. Please contact us before mailing any item back so we can confirm the return details.
Start a Return
To request a return, send us your order number, delivery date, and reason for return through the contact page.